Work History

From August 2017 to November 2018, I was employed at Subway, where I developed strong customer service and communication skills. I made the decision to leave my role to focus on my pregnancy and prepare for the next stage of my life.

I began working at Dunkin’ Donuts in 2021 on the overnight shift, where I developed strong time management, reliability, and customer service skills in a fast-paced environment. I remained in this role until December 2025, when I chose to leave due to my second pregnancy and to pursue a new path by enrolling in college.

These were the skills that I gained during my shift at Subway. As my first job at 17, it me realize a lot of many experiences. Such as;

Customer Service Skills

Working at Subway helped me improve how I interact with customers by greeting them politely, taking orders accurately, and making sure they were satisfied with their food. I learned how to stay patient and professional, even when customers were in a rush or had special requests.

Communication Skills

I became better at clearly communicating with customers and coworkers. I learned how to ask the right questions to make sure orders were correct and how to listen carefully to avoid mistakes.

Teamwork

I worked closely with my coworkers to keep the line moving efficiently. I learned how important it is to support each other during busy times and share responsibilities to get tasks done quickly.

Time Management and Speed

Subway taught me how to work fast while still paying attention to detail. I learned how to manage multiple tasks at once, such as preparing sandwiches, handling the register, and keeping the workspace clean.

Responsibility and Work Ethic

I developed a strong sense of responsibility by showing up on time, following procedures, and making sure food safety standards were met. I also learned how important it is to stay focused throughout the shift.

Problem-Solving Skills

I gained experience handling small issues on the spot, such as fixing incorrect orders or dealing with customer concerns in a calm and professional way.

Working at Dunkin’ was one of the most valuable experiences I’ve had because it helped me build important skills through real, everyday situations. Some of my best moments were during busy overnight rushes when the drive-thru store was packed with customers and I had to stay focused, move quickly, and still make sure orders were correct. Those fast-paced times taught me how to manage stress, think quickly, and stay organized under pressure.

I also had positive experiences working closely with my coworkers to keep everything running smoothly. We had to communicate constantly, help each other when things got overwhelming, and work as a team to keep lines moving. These moments helped me understand the importance of teamwork and clear communication.

Another meaningful part of the job was interacting with regular customers and learning how to provide good service even when things were hectic. Over time, I became more confident speaking with people, handling mistakes, and solving small problems on the spot.

Overall, my time at Dunkin’ helped me grow by giving me hands-on experience in customer service, teamwork, responsibility, and time management in a real work environment.

1. Customer Service Skills
I learned how to greet customers politely and take orders accurately.
I improved my ability to stay calm and friendly during busy rush hours.
I developed better communication skills by interacting with different types of customers every day.
This helped me become more confident speaking with strangers.
2. Teamwork
I worked closely with coworkers to complete orders quickly and efficiently.
I learned how to support my team during busy times by multitasking and helping wherever needed.
I improved my ability to communicate clearly with coworkers to avoid mistakes.
This experience taught me the importance of cooperation in a fast-paced environment.
3. Time Management and Speed
I learned how to work quickly while still maintaining quality and accuracy.
I got better at prioritizing tasks, especially during rush hours.
I improved my ability to handle multiple responsibilities at once, such as making drinks and taking orders.
4. Responsibility and Work Ethic
I became more responsible by showing up on time and completing my shifts properly.
I learned how important it is to follow procedures and keep the workspace clean and organized.
I developed a stronger work ethic by staying focused even when the job was stressful or tiring.
5. Problem-Solving Skills
I learned how to fix small mistakes, like incorrect orders, quickly and professionally.
I improved my ability to handle customer complaints in a calm and respectful way.
I gained experience thinking on my feet when unexpected situations came up.
6. Personal Growth
Working at Dunkin helped me become more confident and independent.
I learned how to handle pressure in a fast-paced environment.
It helped me develop patience and stronger people skills that I can use in future jobs.